When your car breaks down or you’ve just had an accident, you’re stressed, vulnerable, and probably not thinking about scams — and that’s exactly when shady tow truck operators try to take advantage.
Unfortunately, towing scams do happen, and they can leave you with surprise fees, damaged vehicles, or even legal headaches. But don’t worry — a little awareness goes a long way. Here’s how to protect yourself when you’re stuck on the side of the road.
1. Know Who You’re Dealing With
If a tow truck just shows up out of nowhere without you or the police calling them, be cautious. These are often known as “scanvenger” tow trucks — operators who monitor police radios or traffic apps and swoop in before you’re even off the phone.
Unless the police called them or you specifically requested them, you don’t have to say yes. Politely decline and call your own trusted towing company.
2. Always Ask for ID and Paperwork
A legitimate tow truck operator should carry an ID badge, have company branding on the truck, and be happy to show you proper paperwork before hooking up your car. If they’re dodging your questions or pressuring you to sign something on the spot — that’s a red flag.
Don’t sign anything you don’t understand. If the paperwork is full of vague terms or blank spaces, step away and make a call to a reliable company.
3. Don’t Let Your Car Get Towed Without Knowing Where It’s Going
Scammers often tow your vehicle to their own storage yard, then charge you steep fees to get it back. Before letting your car go, ask:
- Where is it being taken?
- Can you choose the location?
- What will the towing and storage fees be?
Get everything in writing if possible, including the destination and estimated cost.
4. Be Careful After an Accident
Some scammers target accident scenes. You’re shaken up, and they know it. They’ll act like they’re working with the police or insurers, when really they’re just trying to hook your car fast and take it to a high-fee yard.
If police are on the scene, ask them to help you confirm which tow truck is legitimate. If you’re unsure, you can also request to wait for your insurer’s approved towing service.
5. Save a Trusted Towing Number in Your Phone
One of the best ways to avoid a scam is to be prepared. Save the number of a reputable towing company in your contacts so you’re not Googling in a panic when something goes wrong.
This way, you’re in control and don’t have to rely on whoever happens to show up.
Better Safe Than Sorry
No one plans to break down or crash, but if it happens, you’ll want to be ready. A few quick checks — and a bit of confidence — can keep you from falling into a towing scam trap.
And if you ever need a tow you can trust, keep our number handy. We’ll get to you quickly, explain everything clearly, and treat you — and your car — with the respect you deserve.
If you are in Tullamarine, Victoria 3043, and looking for a nearby towing service, this is the best way to visit us.
Reservoir Towing
58 Anstey Ave, Reservoir VIC 3073
(03) 7046 4990
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